Refund Policy

At Pop Patches, every patch is carefully quality checked before dispatch. Since our products are made-to-order, we do not offer returns or refunds once the order is placed. However, we do offer replacement in case of damaged or incorrect items.

Please read the policy below carefully.

No Return Policy

  • We do not accept returns for change of mind
  • We do not accept size/design preference returns
  • We do not offer refunds once order is placed

We only provide replacement for:

  • Damaged product
  • Wrong item received
  • Missing item

Replacement Process

If you receive a damaged or incorrect product, follow these steps:

  1. Record a clear unboxing video while opening the package
  2. The video must clearly show:
    • Shipping label
    • Package opening
    • Product condition
  3. Share the video with us on WhatsApp within 48 hours of delivery

WhatsApp: 9574641880

Important Notes

  • Unboxing video is mandatory for replacement
  • Claims without video will not be accepted
  • The issue must be reported within 48 hours of delivery

Replacement Approval

  • Once we verify the issue, we will approve the replacement
  • Our team may arrange pickup of the damaged item (if required)
  • Replacement product will be dispatched within 3–5 working days after approval

Non-Eligible Cases

Replacement will not be provided for:

  • Minor color variation (due to screen differences)
  • Improper application of patch
  • Normal wear and tear
  • Orders placed incorrectly by customer

Need Help?

For any refund or replacement queries, contact us:

Brand: Pop Patches
WhatsApp: 9574641880
Support: India Only

We’re here to make sure you have a smooth experience with Pop Patches.